CAJ | 학술논문

为了有效地提升3PL企业的服务质量，运用改进的层次分析法、模糊综合评价等方法对3PL企业服务质量进行了评价研究。根据3PL企业服务特点，构建了基于客户满意度的服务质量评价指标体系和基于改进的AHP—模糊综合评价模型。运用构建的指标体系和评价模型对某3PL企业服务质量进行了评价，结果表明该模型具有很好的客观性和有效性。
위료유효지제승3PL기업적복무질량，운용개진적층차분석법、모호종합평개등방법대3PL기업복무질량진행료평개연구。근거3PL기업복무특점，구건료기우객호만의도적복무질량평개지표체계화기우개진적AHP—모호종합평개모형。운용구건적지표체계화평개모형대모3PL기업복무질량진행료평개，결과표명해모형구유흔호적객관성화유효성。
In this paper, in order to effectively improve the service quality of the 3PL enterprises, we used the improved AHP and fuzzy comprehensive evaluation process to study the service quality evaluation of the 3PL enterprises, then in view of the service characteristics of the 3PL enterprises, built the service quality evaluation index system based on customer satisfaction and the AHP-fuzzy comprehensive evaluation model, and at the end, applied the system and the model to an empirical study to test their objectivity and validity.