CAJ | 학술논문

从情绪勒索的四个维度展开分析，深入探究情绪勒索与酒店员工破坏行为的相关性。研究显示，企业维度中晋升、加薪、福利以及工作条件四个因素对诱发破坏行为的影响较大；在同事维度中，同事间的相互关系、组织团结对于诱发破坏行为的影响较大；顾客方面，顾客特权以及传统观念相比较是造成员工破坏行为的主要因素；在家庭维度中，员工对于家庭和谐较为重视，这也是该维度导致破坏行为的首要因素。因此，酒店在改善情绪勒索因素时，应结合各因素的重要性，合理分配资源。
종정서륵색적사개유도전개분석，심입탐구정서륵색여주점원공파배행위적상관성。연구현시，기업유도중진승、가신、복리이급공작조건사개인소대유발파배행위적영향교대；재동사유도중，동사간적상호관계、조직단결대우유발파배행위적영향교대；고객방면，고객특권이급전통관념상비교시조성원공파배행위적주요인소；재가정유도중，원공대우가정화해교위중시，저야시해유도도치파배행위적수요인소。인차，주점재개선정서륵색인소시，응결합각인소적중요성，합리분배자원。
This research deeply explores the relationship between the emotional blackmail and vandalism of hotel staff.Emotional blackmail is divided into four dimensions,including enterprise,colleague,customer and family,and all the dimensions have negative cor-relation with vandalism.The research also finds that four enterprise factors which includes promotion,salary increase,benefits and work-ing conditions have larger damage to the vandalism of employees compared to other factors.In colleagues dimension,the relationship be-tween colleagues and solidarity for organizational staff have larger impact on vandalism.Other factors in customer dimension,such as customer privilege and traditional concept of the formation have always been larger influences on employee vandalism.In terms of the family dimension,employees always tend to be more emphasis on the family harmony,and family harmony often becomes the primary factor leading to vandalism in the range of family factors.Therefore,the hotel should distinguish the key points and allocate resources ra-tionally.