CAJ | 학술논문

随着国民经济的发展,我国电力需求持续增长,夏季用电高峰期间电力供应较为紧张.2015年6~8月,国网客服中心南方分中心招聘培训了一批暑期工以填补迎峰度夏期间话务人员缺口.如何科学合理规划岗前培训,如何在人员上岗后采取适当方式持续提升业务能力,文章主要阐述了基于95598运营特点的实景式、碎片式暑期工培训管理模式.
수착국민경제적발전,아국전력수구지속증장,하계용전고봉기간전력공응교위긴장.2015년6~8월,국망객복중심남방분중심초빙배훈료일비서기공이전보영봉도하기간화무인원결구.여하과학합리규화강전배훈,여하재인원상강후채취괄당방식지속제승업무능력,문장주요천술료기우95598운영특점적실경식、쇄편식서기공배훈관리모식.
With the development of national economy,the electricity demand of China keeps growing,and the whole nation suffers power supply shortage during peak load time in summer.Southern Branch of State Grid Customer Service Center hired some summer part-time job workers to maintain the hotline service quality in June - August, 2015.How to make a reasonable planning of pre-post training and how to take appropriate measures to improve their service skills progress continuously.This article give an exploration of summer part-time job training management based on the operation feature SGCSC 95598.