商业经济
商業經濟
상업경제
Business Economy
2015年
9期
77-80
,共4页
酒店服务%服务人员%现状及对策
酒店服務%服務人員%現狀及對策
주점복무%복무인원%현상급대책
hotel service%service staff%current situation and improvement strategy
近年来,随着酒店行业发展的蓬勃壮大,蕴藏在行业内部的酒店基层从业人员短缺严重、流动频繁,职业倦态,素质偏低也引起了社会的关注.其原因在于社会缺乏对服务工作的尊重,求职者坚持传统的就业观念,酒店管理机制不健全.为解决酒店服务人员从业现状酒店应加强宣传,树立服务人员的自信,完善酒店管理机制,服务人员应树立正确的就业观念,认真做好本职工作,以此促进酒店经济更好的发展.
近年來,隨著酒店行業髮展的蓬勃壯大,蘊藏在行業內部的酒店基層從業人員短缺嚴重、流動頻繁,職業倦態,素質偏低也引起瞭社會的關註.其原因在于社會缺乏對服務工作的尊重,求職者堅持傳統的就業觀唸,酒店管理機製不健全.為解決酒店服務人員從業現狀酒店應加彊宣傳,樹立服務人員的自信,完善酒店管理機製,服務人員應樹立正確的就業觀唸,認真做好本職工作,以此促進酒店經濟更好的髮展.
근년래,수착주점행업발전적봉발장대,온장재행업내부적주점기층종업인원단결엄중、류동빈번,직업권태,소질편저야인기료사회적관주.기원인재우사회결핍대복무공작적존중,구직자견지전통적취업관념,주점관리궤제불건전.위해결주점복무인원종업현상주점응가강선전,수립복무인원적자신,완선주점관리궤제,복무인원응수립정학적취업관념,인진주호본직공작,이차촉진주점경제경호적발전.
In recent years, with the rapid growth of the hotel industry, issues regarding service staff such as insufficient workforce, frequent personnel flow, occupational fatigue and poor professional quality attract concerns inside the industry. The issues are caused as serving jobs are not high in the social scale, job seekers usually hold traditional employment ideas, and the management mechanism of most hotels is unsound. To improve the situation, hotels need to enhance publicity, help service staff build confidence and improve hotel management system. Service staff should shape correct value of taking a job and do the job in serious manners.
