CAJ | 학술논문

目的：研究在护理后勤支持系统中应用精益化管理，探索适宜护理后勤支持系统的工作流程，使其运行在最高绩效水平，以便为临床护理工作提供优质服务。方法将工作人员分成两组改变工作方式、方法、时间段试行，将服务满意度、工作量、质量质控、培训以及人员素质都有提高。结果通过在护理后勤支持系统中开展精益化管理，可有效提高服务满意度，降低工作量以及早班投诉率。结论通过精益化管理使护理后勤支持中心与临床无缝接轨，对管理者管理水平也是一种提高，对医院的护理质量发展起到非常重要的作用。
목적：연구재호리후근지지계통중응용정익화관리，탐색괄의호리후근지지계통적공작류정，사기운행재최고적효수평，이편위림상호리공작제공우질복무。방법장공작인원분성량조개변공작방식、방법、시간단시행，장복무만의도、공작량、질량질공、배훈이급인원소질도유제고。결과통과재호리후근지지계통중개전정익화관리，가유효제고복무만의도，강저공작량이급조반투소솔。결론통과정익화관리사호리후근지지중심여림상무봉접궤，대관리자관리수평야시일충제고，대의원적호리질량발전기도비상중요적작용。
Objective To study the application of lean management in the nursing support system,formulate the proper working procedure,maximize the working performance and provide the high quality service for clinical nursing works.MethodsThe staff were divided into two groups,the working mode,methods and time periods were changed to improve the service satisfaction,workload,quality control,training and personnel quality. ResultsIn the nursing support system,the lean management could effectively improve the service satisfaction,reduce the workload and compliant rate of morning shift.Conclusion The lean management is good for the nursing support center in clinical practices,improves the management level and plays an important role in the development of nursing quality.