CAJ | 학술논문

反映政府公共服务能力现状是一个重要且困难的课题，因为能力在很大程度上是以隐性要素为基础的。大多文献将政府公共服务能力界定为政府供给公共服务的有效性、本领、力量或能量，对政府公共服务能力结构的理解因认知兴趣的不同而纷繁多样，公共服务能力现状则主要依据公共服务产出来判断，乡镇政府公共服务能力的研究长期停留在起步阶段，其实证评估无人问津。政府公共服务能力的概念界定未揭示“能力”的本质及形成逻辑，是导致结构观点繁杂、仅用绩效评估能力的根本原因。本文紧扣“能力”，结合“管理能力与利益相关主体满意”的评估模式，厘定了政府公共服务能力的概念和结构，用层次分析法构建了一套乡镇政府公共服务供给能力评估指标体系。
반영정부공공복무능력현상시일개중요차곤난적과제，인위능력재흔대정도상시이은성요소위기출적。대다문헌장정부공공복무능력계정위정부공급공공복무적유효성、본령、역량혹능량，대정부공공복무능력결구적리해인인지흥취적불동이분번다양，공공복무능력현상칙주요의거공공복무산출래판단，향진정부공공복무능력적연구장기정류재기보계단，기실증평고무인문진。정부공공복무능력적개념계정미게시“능력”적본질급형성라집，시도치결구관점번잡、부용적효평고능력적근본원인。본문긴구“능력”，결합“관리능력여이익상관주체만의”적평고모식，전정료정부공공복무능력적개념화결구，용층차분석법구건료일투향진정부공공복무공급능력평고지표체계。
Reflection of public service capacity of government is an important and extremely difficult issue for which is largely based on implicit element.Most researchers in this field define government public service capacity as the effectiveness,utility,skill,strength or energy of government when supplying public service.There are vari-ous views on the structure of government public service capacity and government public service capacity is eval-uated according to public service performance.Study on township government public services capability should be more intensive in theory and needs more empirical elements.That the definition of government public service capacity fails to reveal implicit element of "capacity"leads to too many different understandings on the structure of government public service capacity and the mix between performance and capacity.Therefore,this article fo-cuses on the implicit element of "capacity"and the "management -capacity with stakeholders -satisfaction"evaluation model to redefine the concept of government public service capacity,which is divided into two parts as indicated and effective capacity here.An evaluating index system on public service capability of township governments in China is also discussed in this paper.