山东大学学报（哲学社会科学版）
山東大學學報（哲學社會科學版）
산동대학학보（철학사회과학판）
Journal of Shandong University (Philosophy and Social Sciences)
2015年
6期
111-121
,共11页
关系治理%正式治理%信任%规范%项目绩效
關繫治理%正式治理%信任%規範%項目績效
관계치리%정식치리%신임%규범%항목적효
relational governance%formal governance%trust%norms%project performance
关系治理是广为我国各行业应用并得到认可的重要治理手段，目前在关系治理和正式治理对项目绩效作用的研究中形成了“互补关系”和“替代关系”两类争论性的观点，为揭示两类关系在项目治理中的作用发挥过程及其互动机理，选择能够反映关系治理本质、并对关系治理具有独特依赖性的定制软件项目数据作为分析对象，实证结果表明：正式治理在关系治理和项目绩效间起部分中介作用；关系治理对正式治理的正向影响受信任的反向调节；信任同时调节两类关系的作用发挥，即信任程度越高，关系治理通过正式治理对项目绩效的间接影响就越弱，体现“替代关系”，信任程度越低，正式治理的中介作用就越强，呈现“互补关系”。该结论有效地诠释了两类关系并非矛盾的作用发挥的内在规律，为关系治理理论研究提供补充。
關繫治理是廣為我國各行業應用併得到認可的重要治理手段，目前在關繫治理和正式治理對項目績效作用的研究中形成瞭“互補關繫”和“替代關繫”兩類爭論性的觀點，為揭示兩類關繫在項目治理中的作用髮揮過程及其互動機理，選擇能夠反映關繫治理本質、併對關繫治理具有獨特依賴性的定製軟件項目數據作為分析對象，實證結果錶明：正式治理在關繫治理和項目績效間起部分中介作用；關繫治理對正式治理的正嚮影響受信任的反嚮調節；信任同時調節兩類關繫的作用髮揮，即信任程度越高，關繫治理通過正式治理對項目績效的間接影響就越弱，體現“替代關繫”，信任程度越低，正式治理的中介作用就越彊，呈現“互補關繫”。該結論有效地詮釋瞭兩類關繫併非矛盾的作用髮揮的內在規律，為關繫治理理論研究提供補充。
관계치리시엄위아국각행업응용병득도인가적중요치리수단，목전재관계치리화정식치리대항목적효작용적연구중형성료“호보관계”화“체대관계”량류쟁론성적관점，위게시량류관계재항목치리중적작용발휘과정급기호동궤리，선택능구반영관계치리본질、병대관계치리구유독특의뢰성적정제연건항목수거작위분석대상，실증결과표명：정식치리재관계치리화항목적효간기부분중개작용；관계치리대정식치리적정향영향수신임적반향조절；신임동시조절량류관계적작용발휘，즉신임정도월고，관계치리통과정식치리대항목적효적간접영향취월약，체현“체대관계”，신임정도월저，정식치리적중개작용취월강，정현“호보관계”。해결론유효지전석료량류관계병비모순적작용발휘적내재규률，위관계치리이론연구제공보충。
Despite compelling arguments for viewing relational governance and formal governance as substitutes or complements,little researches present what and how (they)affect the two different relations.Either,most researches about governance focus on the enterprise governance,and we have limited knowledge about the project governance,especially in software project.This study aims to investigate the effect of relational governance and formal governance on software project performance in China,and the role of trust in the relations.A total of 286 software project managers from east-center China were surveyed with questionnaires, including Relational Governance (Relational Norms,Specific Investments and Conflict Resolution),Formal Governance,Project Performance and Trust. Results were as follows: Formal governance partially mediated the relationship between relational governance and project performance. Trust moderated the relationship between relational governance and formal governance.The indirect effect of relational governance on project performance was much weaker with higher trust level.Thus,trust could moderate the substitutive relation and complementary relation between relational governance and formal governance.
