CAJ | 학술논문

目的：：总结探讨门诊急诊绿色通道流程管理优化的应用效果。方法：找出原有门诊急诊患者绿色通道流程中的问题与欠缺,优化绿色通道流程,建立新的流程模式,并对门诊急诊护士加强培训,对需要开放绿色通道的患者依据新的就诊模式进行就诊,记录每个患者诊治相关指标。结果：门急诊绿色通道流程管理优化后,患者平均候诊时间(25.5±6.8)min 明显低于优化前(39.6±8.5)min,差异具有统计学意义(t =10.5596,P <0.05)。同时优化后的患者满意度98.33%(59/60)明显高于优化前87.50%(70/80),差异具有统计学意义(χ2=5.5579,P <0.05)。结论：门诊急诊绿色通道是医院接诊的重要环节,是保证患者安全就诊的有力保障,只有持续性优化流程管理才能为患者提供更高品质的服务。
목적：：총결탐토문진급진록색통도류정관리우화적응용효과。방법：조출원유문진급진환자록색통도류정중적문제여흠결,우화록색통도류정,건립신적류정모식,병대문진급진호사가강배훈,대수요개방록색통도적환자의거신적취진모식진행취진,기록매개환자진치상관지표。결과：문급진록색통도류정관리우화후,환자평균후진시간(25.5±6.8)min 명현저우우화전(39.6±8.5)min,차이구유통계학의의(t =10.5596,P <0.05)。동시우화후적환자만의도98.33%(59/60)명현고우우화전87.50%(70/80),차이구유통계학의의(χ2=5.5579,P <0.05)。결론：문진급진록색통도시의원접진적중요배절,시보증환자안전취진적유력보장,지유지속성우화류정관리재능위환자제공경고품질적복무。
Objective:To sum up and investigate the optimization effect of process management of the easy access in outpatient department.Methods:To find out the problems and drawbacks in existing process of easy process for patients received outpatient emergency treatment,optimize the process of the easy access, establish a new process model,and strengthen the training for emergency nurses in outpatient department. Patients needing easy access shall be treated,according to the new model ,record relevant diagnosis indica-tors of each patient.Results:After the optimization for process management of the easy access in outpatient department patients'average waiting time (25.5±6.8)min was significantly lower than that before optimiza-tion (39.6±8.5)min,the difference was statistically significant (t =10.5596,P <0.05).and patients'satis-faction 98.33% (59/60)was 98.33% (59/60)was significantly higher than that before 87.50% (70/80),the difference was statistically significant (χ2 =5.5579,P <0.05).Conclusion:Outpatient emergency easy access is an important part of the admissions of hospital,is a strong guarantee for the safety of patients,only through continuous optimization for process management ,would it is possible to provide higher quality serv-ice to patients.