CAJ | 학술논문

在新信息环境下，用户对高校图书馆服务质量的要求不断深化，但与之相适应的评价体系仍显缺乏。首先，通过文献分析、用户焦点小组讨论和专家个人深度访谈，构建了新信息环境下我国高校图书馆服务质量评价体系。然后，采用问卷调查法，并通过一系列的实证分析，对所构建的评价体系进行了评估和验证。实证结果表明，所构建的评价体系具备较高的可靠性和有效性，从而为评价新信息环境下我国高校图书馆服务质量提供了合适的工具。
재신신식배경하，용호대고교도서관복무질량적요구불단심화，단여지상괄응적평개체계잉현결핍。수선，통과문헌분석、용호초점소조토론화전가개인심도방담，구건료신신식배경하아국고교도서관복무질량평개체계。연후，채용문권조사법，병통과일계렬적실증분석，대소구건적평개체계진행료평고화험증。실증결과표명，소구건적평개체계구비교고적가고성화유효성，종이위평개신신식배경하아국고교도서관복무질량제공료합괄적공구。
Under new information environment, user requirements of service quality of university library continue to deepen. However, there are some questiones in the corresponding evaluation system. In this paper,for this question, we conduct study. Firstly, through the literature analysis, the users focus group discussion and experts personal in-depth interviews,we built an evaluation system for domestic u-niversity library service quality under new information environment. Secondly, using the method of questionnaire survey, and a series of empirical analysis, we evaluated and validated the evaluation system. Finally,the empirical results show that the evaluation system has high reliability and validity. So we provide the suitable instrument to evaluate university library service quality in our country under the new in-formation environment.