CAJ | 학술논문

目的：调查了解杭州地区主要医院口腔科和主流口腔医院的患者对医疗服务的满意情况。方法采用自行设计的问卷对随机抽取的患者进行问卷调查，主要内容包括对医护人员技术、态度、口腔科环境以及收费等一系列流程的满意程度和意见。将患者分为青少年、青年、中年和老年4组。结果本次调查有效问卷率98％。在对前台接待人员和医护人员的服务态度和医生操作技术上，老年组的满意率最高；在就诊过程中，青年组患者表示稍有不适的有45．4％，为4组最高。在口腔卫生护理指导方面，98％以上的患者都表示得到了相应的建议；在候诊时间方面，4个组看法有差异。结论患者群对杭州主要医院口腔科的整体医疗服务基本满意。
목적：조사료해항주지구주요의원구강과화주류구강의원적환자대의료복무적만의정황。방법채용자행설계적문권대수궤추취적환자진행문권조사，주요내용포괄대의호인원기술、태도、구강과배경이급수비등일계렬류정적만의정도화의견。장환자분위청소년、청년、중년화노년4조。결과본차조사유효문권솔98％。재대전태접대인원화의호인원적복무태도화의생조작기술상，노년조적만의솔최고；재취진과정중，청년조환자표시초유불괄적유45．4％，위4조최고。재구강위생호리지도방면，98％이상적환자도표시득도료상응적건의；재후진시간방면，4개조간법유차이。결론환자군대항주주요의원구강과적정체의료복무기본만의。
Objective To investigate dental patients ’satisfaction for the medical service in the main hospitals of Hangzhou .Methods The patients were divided into four groups as teenagers ,youths,middle-ages and old-ages.A self-designed questionnaire survey was conducted among the patients at random ,which included patients ’satisfaction and opinions towards the service of the doctors and nurses , such as techniques,attitudes,environments,charges and so on.Results This survey’s effective rate was 98%.The courtesy of the re-ception staff,the nursing service and the doctors ’operation techniques got the highest satisfaction from the old patients .45.4% of the young patients expressed that they had a slight discomfort when treated ,which topped the four groups .More than 98% of the patients thought they had got the relevant advice on oral health nursing .As for the waiting time , they were different between all four groups . Conclusions On the whole ,patients in Hangzhou felt satisfied with the main hospitals ’dental medical service .