CAJ | 학술논문

图书馆参考咨询知识库是参考咨询服务的主要内容，能更好地适应互联网环境下用户自助化服务要求，避免简单问题的重复咨询，提高咨询服务效率。从图书馆参考咨询知识库建设实践与研究历史来看，诸多学者都围绕着参考咨询知识库建设现状、理念、规范、构建技术与模式、经验分析及借鉴、用户问题等进行研究。但现有的研究成果还没有对参考咨询知识库进行全面系统研究，特别是随着实践发展和新技术的应用，需要进一步加强相关内容的研究。
도서관삼고자순지식고시삼고자순복무적주요내용，능경호지괄응호련망배경하용호자조화복무요구，피면간단문제적중복자순，제고자순복무효솔。종도서관삼고자순지식고건설실천여연구역사래간，제다학자도위요착삼고자순지식고건설현상、이념、규범、구건기술여모식、경험분석급차감、용호문제등진행연구。단현유적연구성과환몰유대삼고자순지식고진행전면계통연구，특별시수착실천발전화신기술적응용，수요진일보가강상관내용적연구。
Librariesˊknowledge repositories about reference services are the main content of reference services,which can better adapt usersˊ self - service needs,avoid the repetitive reference of simple questions and improve reference services efficiency. Through revie-wing the practice and study history in China,many scholars have made studies about knowledge repositories about reference services from the situation,the theory,the criterion,the technology,the model,the experience,the user,etc. With the operation development and the new technology exertion,the related studies should be strengthened. 42 refs.