重视医疗投诉对医院医疗质量的促进作用
중시의료투소대의원의료질량적촉진작용
Value medical service suit to hospital medical service quality promoter action
  • 万方数据
    中外健康文摘 중외건강문적
    WORLD HEALTH DIGEST
    2009年 18期 247-248 ,共2页

    杨清珊%李惠珍%穆梅赞

    양청산%리혜진%목매찬

    医疗投诉%医疗质量资源 醫療投訴%醫療質量資源
    의료투소%의료질량자원
    Mdeical suit medical service qualitu resources
    本文论述了医疗投诉的概念、形成原因和表现形式,医疗投诉能发现医院工作中的问题和患者潜在的需求,是一项重要资源.医院必须畅通投诉渠道,建立和完善投诉体系及机制,充分重视医疗投诉对医院医疗质量的促进作用.
    본문논술료의료투소적개념、형성원인화표현형식,의료투소능발현의원공작중적문제화환자잠재적수구,시일항중요자원.의원필수창통투소거도,건립화완선투소체계급궤제,충분중시의료투소대의원의료질량적촉진작용.
    This paper discusses the concept of medical dispute complaint,the causes and forms.Medical complaint can be found patients,the guestion and the potential demand of patients.The hospital must clean complaint channels,to estalolish and perfeet the system and mdchanism of complaints.
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