中外医疗
中外醫療
중외의료
CHINA FOREIGN MEDICAL TREATMENT
2014年
12期
160-162
,共3页
PDCA%注射室护理%护理满意度
PDCA%註射室護理%護理滿意度
PDCA%주사실호리%호리만의도
PDCA%Injection room care%Nursing satisfaction
目的：探讨实施PDCA提高门诊注射室护理工作满意度的效果。方法将2011年9月—2013年9月于该院注射室进行注射治疗的180例患者按照奇偶数字随机地均分为对照组与观察组，均为90例。对照组行常规护理，观察组在构建PDCA循环下进行护理。比较两组患者对护理工作满意度及患者对护理知识掌握度。结果①对照组患者对护士热情接待、护士接药后仔细核对、护士进行用药指导、护士技术操作水平、护士热情帮助解决困难、护士“三查七对”到位、护士主动巡视、护士输液前解释以及输液环境满意方面的满意率分别为90.00%、83.33%、78.89%、77.78%、83.33%、80.00%、75.56%、80.00%及77.78%，观察组分别为92.22%、100.00%、93.33%、97.78%、96.67%、100.00%、98.89%、96.67%及100.00%，两组除了在“护士热情接待”方面的差异无统计学意义外，其他各项差异有统计学意义（P＜0.05）；②对照组患者对护理知识掌握达标率为83.33%，显著低于观察组（100.00%）差异有统计学意义（P＜0.05）。结论将PDCA循环下对注射室患者提供护理，可显著提高患者对护理工作的满意度，且增加了其对护理相关知识的掌握度，应加以推广、普及。
目的：探討實施PDCA提高門診註射室護理工作滿意度的效果。方法將2011年9月—2013年9月于該院註射室進行註射治療的180例患者按照奇偶數字隨機地均分為對照組與觀察組，均為90例。對照組行常規護理，觀察組在構建PDCA循環下進行護理。比較兩組患者對護理工作滿意度及患者對護理知識掌握度。結果①對照組患者對護士熱情接待、護士接藥後仔細覈對、護士進行用藥指導、護士技術操作水平、護士熱情幫助解決睏難、護士“三查七對”到位、護士主動巡視、護士輸液前解釋以及輸液環境滿意方麵的滿意率分彆為90.00%、83.33%、78.89%、77.78%、83.33%、80.00%、75.56%、80.00%及77.78%，觀察組分彆為92.22%、100.00%、93.33%、97.78%、96.67%、100.00%、98.89%、96.67%及100.00%，兩組除瞭在“護士熱情接待”方麵的差異無統計學意義外，其他各項差異有統計學意義（P＜0.05）；②對照組患者對護理知識掌握達標率為83.33%，顯著低于觀察組（100.00%）差異有統計學意義（P＜0.05）。結論將PDCA循環下對註射室患者提供護理，可顯著提高患者對護理工作的滿意度，且增加瞭其對護理相關知識的掌握度，應加以推廣、普及。
목적：탐토실시PDCA제고문진주사실호리공작만의도적효과。방법장2011년9월—2013년9월우해원주사실진행주사치료적180례환자안조기우수자수궤지균분위대조조여관찰조，균위90례。대조조행상규호리，관찰조재구건PDCA순배하진행호리。비교량조환자대호리공작만의도급환자대호리지식장악도。결과①대조조환자대호사열정접대、호사접약후자세핵대、호사진행용약지도、호사기술조작수평、호사열정방조해결곤난、호사“삼사칠대”도위、호사주동순시、호사수액전해석이급수액배경만의방면적만의솔분별위90.00%、83.33%、78.89%、77.78%、83.33%、80.00%、75.56%、80.00%급77.78%，관찰조분별위92.22%、100.00%、93.33%、97.78%、96.67%、100.00%、98.89%、96.67%급100.00%，량조제료재“호사열정접대”방면적차이무통계학의의외，기타각항차이유통계학의의（P＜0.05）；②대조조환자대호리지식장악체표솔위83.33%，현저저우관찰조（100.00%）차이유통계학의의（P＜0.05）。결론장PDCA순배하대주사실환자제공호리，가현저제고환자대호리공작적만의도，차증가료기대호리상관지식적장악도，응가이추엄、보급。
Objective To investigate the effect of the implementation of PDCA for improving nursing work satisfaction of outpatient injection room. Methods 180 cases of patients treated by injection therapy in the injection room of our hospital from September, 2011 to September, 2013 were randomly divided into control group and observation group with 90 cases in each according to the parity figures. The control group were given routine care, and the observation group were given PDCA cycling nursing. The nursing work satisfaction and the nursing knowledge mastering degree of two groups of patients were compared. Results ①The satisfaction rate of the patients in the control group about nurses' warm reception, checking the drugs carefully after receiving the drugs, medi-cation guidance, technical operation levels, helping to solve problems enthusiastically, appropriate three inspections and seven ver-ifications, active patrol, explaining before transfusion and the infusion environment was 90.00%, 83.33%, 78.89%, 77.78%, 83.33%, 80.00%, 75.56%, 80.00% and 77.78%, respectively, while that of the patients in the observation group was 92.22%, 100.00%, 93.33%, 97.78%, 96.67%, 100.00%, 98.89%, 96.67% and 100.00%, separately. The above differences between the two groups were statistically significant(P<0.05) except the difference in the aspect of nurses' warm reception, which was not statistical-ly significant. ②The compliance rate of mastering nursing knowledge of patients in the control group was 83.33%, significantly lower than that(100.00%) of the observation group(P<0.05). Conclusion The nursing given to the patients in injection room un-der PDCA cycle, can significantly improve the nursing work satisfaction degree of the patients, and increase the mastering degree of nursing knowledge, which should be promoted and popularized.
