CAJ | 학술논문

目的通过优质护理服务，落实以病人为中心的服务理念，改善护患关系，提高满意度.方法采用引领、介绍、宣教、沟通、咨询、回访等方式，使病人感受到被尊重，被关爱.结果优质护理服务，满足了广大病人的需求，让病人感觉到医护人员的真诚服务而满意.改善了护患关系，提高了护理服务品质，满意度达97.28%.
목적통과우질호리복무，락실이병인위중심적복무이념，개선호환관계，제고만의도.방법채용인령、개소、선교、구통、자순、회방등방식，사병인감수도피존중，피관애.결과우질호리복무，만족료엄대병인적수구，양병인감각도의호인원적진성복무이만의.개선료호환관계，제고료호리복무품질，만의도체97.28%.
Objective Through thehigh-quality nursing services, carring out the patient forfor care as the service concept to improve the relationship with the patients and the satisfaction. Method Adopting the guide, introduction, propaganda and education, communication, cousultation, pays a return vist ect way, make the patients feel respected and loved. Resultshigh quality nursing services meet the needs of patient, let patients feel of the medical staffs’sincere service and satisfaction. It’s improving the relationship and the quality of nursing service. Patients’ satisfaction is up to 95%.