中外健康文摘
中外健康文摘
중외건강문적
WORLD HEALTH DIGEST
2012年
38期
14-15
,共2页
路径管理%体采科%服务质量
路徑管理%體採科%服務質量
로경관리%체채과%복무질량
the administer of pathway%the Physical examination & blood collection department%quality of service
目的探讨路径管理在血站体采科应用的影响.方法将400例献血者随机分为对照组和实验组，每组200例，对两组献血者的满意度和献血反应发生率进行评定分析.结果满意度：对照组总体满意度为94.5%，实验组总体满意度为99.5%，实验组献血者对采血工作的满意度明显提高，两组满意度结果比较，其差异有明显统计学意义(p<0.01)；献血反应发生率，对照组献血后反应发生率4.5%，实验组献血反应发生率为1%，实验组献血者献血反应发生率明显降低，两组献血反应发生率结果比较，其差异有统计学意义(p<0.05).结论实施采血路径管理可提高血站体采科的整体服务功能，及血站的社会效益和工作质量，值得推广.
目的探討路徑管理在血站體採科應用的影響.方法將400例獻血者隨機分為對照組和實驗組，每組200例，對兩組獻血者的滿意度和獻血反應髮生率進行評定分析.結果滿意度：對照組總體滿意度為94.5%，實驗組總體滿意度為99.5%，實驗組獻血者對採血工作的滿意度明顯提高，兩組滿意度結果比較，其差異有明顯統計學意義(p<0.01)；獻血反應髮生率，對照組獻血後反應髮生率4.5%，實驗組獻血反應髮生率為1%，實驗組獻血者獻血反應髮生率明顯降低，兩組獻血反應髮生率結果比較，其差異有統計學意義(p<0.05).結論實施採血路徑管理可提高血站體採科的整體服務功能，及血站的社會效益和工作質量，值得推廣.
목적탐토로경관리재혈참체채과응용적영향.방법장400례헌혈자수궤분위대조조화실험조，매조200례，대량조헌혈자적만의도화헌혈반응발생솔진행평정분석.결과만의도：대조조총체만의도위94.5%，실험조총체만의도위99.5%，실험조헌혈자대채혈공작적만의도명현제고，량조만의도결과비교，기차이유명현통계학의의(p<0.01)；헌혈반응발생솔，대조조헌혈후반응발생솔4.5%，실험조헌혈반응발생솔위1%，실험조헌혈자헌혈반응발생솔명현강저，량조헌혈반응발생솔결과비교，기차이유통계학의의(p<0.05).결론실시채혈로경관리가제고혈참체채과적정체복무공능，급혈참적사회효익화공작질량，치득추엄.
Objective To investigate the effcet on of the application of the administer of pathway in the Physical examination & blood collection department of the Blood-bank. Methods The 400 blood donors were probabilistically separated for the control group and the experimental group, based on 200 cases each group. The analysis to evaluate was proceed by the degree of the blood donors satisfaction and the incidence rate of the blood donation reaction. Results The degree of the blood donors satisfaction: The total degrees of the blood donors satisfaction for the control group and the experimental group are 94.5% and 99.5%, and the degree of the blood donors satisfaction for the experimental group was obviously improved. The results of both the degrees of the blood donors satisfaction were compared, and their differences all were statistically significant (p<0.01). The incidence rate of the blood donation reaction: The incidence rates of the blood donation reaction for the control group and the experimental group are 4.5% and 1%, and the incidence rate of the blood donation reaction for the experimental group was obviously reduced. The results of both t the incidence rates of the blood donation reaction were compared, and their differences all were statistically significant (p<0.05). Conclusions It is ideal to repair the soft tissue defect of the thumb’s fingertips, and there is a high survival rate and a good sensory function recovery, which was worth selecting and applying reasonably, basing on environment concerned therapy. The administer of the blood collection pathway to carry out could improve the whole service function of the the Physical examination & blood collection department of the Blood-bank, and the social benefit and the quality of the job for the Blood-bank, which was worth to extend.
