CAJ | 학술논문

目的通过开展优质护理服务，提高军队伤病员护理服务质量和护理工作满意度。方法针对科室实际，我们在优质护理服务中体现和落实各项管理措施，做到服务与管理的最佳结合。通过统一思想，强化为兵服务意识，优化组织结构，实现分层管理，构建服务体系，落实感动服务。结果通过开展优质护理服务，军队伤病员对护理工作满意度及护理服务质量满意度均有明显提高。结论护士在为兵优质护理服务的过程中，把医院的感动服务理念整合在一起，对提升护理服务品质具有重要意义。
목적통과개전우질호리복무，제고군대상병원호리복무질량화호리공작만의도。방법침대과실실제，아문재우질호리복무중체현화락실각항관리조시，주도복무여관리적최가결합。통과통일사상，강화위병복무의식，우화조직결구，실현분층관리，구건복무체계，락실감동복무。결과통과개전우질호리복무，군대상병원대호리공작만의도급호리복무질량만의도균유명현제고。결론호사재위병우질호리복무적과정중，파의원적감동복무이념정합재일기，대제승호리복무품질구유중요의의。
Objective To carry out high quality nursing service, improve the quality of nursing service and nursing the sick and wounded of job satisfaction. Methods According to the section actual, we in the quality of nursing service embodies and implements the management measures, to achieve the best combination of service and management. Through the unity of thinking, strengthen the service consciousness, optimize the organizational structure, hierarchical management, construct the service system, implement the moving services. Results Through the development of high quality nursing service, military patients satisfaction with nursing care and nursing service quality satisfaction were significantly improved. Conclusion Nnurses in army of high quality nursing service process, the hospital moved service concept together, to enhance nursing service quality has important significance.