价值工程
價值工程
개치공정
VALUE ENGINEERING
2014年
11期
75-76,77
,共3页
物业管理%服务质量%评价指标体系%问卷调查
物業管理%服務質量%評價指標體繫%問捲調查
물업관리%복무질량%평개지표체계%문권조사
real estate management%service quality%evaluation index system%questionnaire survey
文章基于SERVQUAL模型建立住宅物业管理服务质量评价指标体系，并依此设计问卷来对珠海市物业管理服务质量进行调查。研究发现，业主总体较满意，但在某些方面还有待提高，并在此基础上提出一些有针对性的提高服务质量的措施与建议。
文章基于SERVQUAL模型建立住宅物業管理服務質量評價指標體繫，併依此設計問捲來對珠海市物業管理服務質量進行調查。研究髮現，業主總體較滿意，但在某些方麵還有待提高，併在此基礎上提齣一些有針對性的提高服務質量的措施與建議。
문장기우SERVQUAL모형건립주택물업관리복무질량평개지표체계，병의차설계문권래대주해시물업관리복무질량진행조사。연구발현，업주총체교만의，단재모사방면환유대제고，병재차기출상제출일사유침대성적제고복무질량적조시여건의。
Based on SERVQUAL model, the service quality evaluation index system for the management of residential property was put forward. Then a questionnaire to investigate the quality service of property management in Zhuhai was designed. Through questionnaire survey, overall, current property owners felt quite satisfied with the service quality in Zhuhai, but in terms of maintenance services, hospitality services and special services were promoted. Some targeted measures to improve the level of urban residential real estate management service quality were proposed.
