价值工程
價值工程
개치공정
VALUE ENGINEERING
2013年
23期
151-152
,共2页
多方位%医患沟通%途径%探索
多方位%醫患溝通%途徑%探索
다방위%의환구통%도경%탐색
comprehensive%doctor-patient communication%approach%exploration
当前医患关系紧张，彼此缺乏信任，医患沟通不畅已成为引发医患纠纷的重要原因，不仅影响医疗卫生事业的发展，也严重影响了社会的和谐与稳定。本文从医患沟通基本现状入手，并从请进来：创新沟通模式，拉近医患距离；走出去：主动服务病患，延伸沟通半径；沉下去：深入临床一线，消除地位差别；融进去：借助信息平台，提升服务质量等四个方面对医院进行多方位医患沟通新途径进行了有益的探索。
噹前醫患關繫緊張，彼此缺乏信任，醫患溝通不暢已成為引髮醫患糾紛的重要原因，不僅影響醫療衛生事業的髮展，也嚴重影響瞭社會的和諧與穩定。本文從醫患溝通基本現狀入手，併從請進來：創新溝通模式，拉近醫患距離；走齣去：主動服務病患，延伸溝通半徑；沉下去：深入臨床一線，消除地位差彆；融進去：藉助信息平檯，提升服務質量等四箇方麵對醫院進行多方位醫患溝通新途徑進行瞭有益的探索。
당전의환관계긴장，피차결핍신임，의환구통불창이성위인발의환규분적중요원인，불부영향의료위생사업적발전，야엄중영향료사회적화해여은정。본문종의환구통기본현상입수，병종청진래：창신구통모식，랍근의환거리；주출거：주동복무병환，연신구통반경；침하거：심입림상일선，소제지위차별；융진거：차조신식평태，제승복무질량등사개방면대의원진행다방위의환구통신도경진행료유익적탐색。
The status quo of doctor-patient relationship is deteriorating in China, and mutual trust between patients and doctors is decreasing everyday. As a result, ineffective doctor-patient communication has become a main factor causing medical disputes which affect not only the development of Chinese health undertaking but also the harmonious and steady progress of the society. This article elaborates the explorative practice of new doctor-patient communication path in our hospital which consists of 4 aspects including" inviting: innovate communicating ways and reduce the doctor-patient gap", "spreading:serve the patient initiatively and extend the communication coverage","descending:go to the clinical frontier and eliminate position differentiation", and"integrating:take to the information platform and improve service quality".
