CAJ | 학술논문

客运段作为铁路企业面向社会、服务旅客的窗口单位，肩负着安全输送旅客，维护铁路形象的重任。随着铁路的高速发展，客运整体工作的标准越来越高，列车长作为乘务班组各项工作的直接指挥者和组织者，必须具备较强的管理能力。可以说列车长工作不仅展现了铁路企业的外在形象，影响着铁路客运服务质量的提升，还关系着现场生产的安全有序。因此，要下大力气提高班组科学管理水平，扎实推进列车长队伍建设。
객운단작위철로기업면향사회、복무여객적창구단위，견부착안전수송여객，유호철로형상적중임。수착철로적고속발전，객운정체공작적표준월래월고，열차장작위승무반조각항공작적직접지휘자화조직자，필수구비교강적관리능력。가이설열차장공작불부전현료철로기업적외재형상，영향착철로객운복무질량적제승，환관계착현장생산적안전유서。인차，요하대력기제고반조과학관리수평，찰실추진열차장대오건설。
As the window unit of railway enterprises to face the society and serve the passengers, passenger traffic section shoulders the responsibility of safely transporting passengers and maintaining the image of the railway. Along with the rapid development of modern railway, the overall work standard of passenger traffic is higher and higher. As the direct commander and organizer of all the work in the cabin crew, the conductor must have strong management ability. The conductor work not only shows the railway enterprise's external image, affecting the railway passenger service quality improvement, but also concerns the safe and orderly production. Therefore, it is necessary to strive to raise the level of scientific management team and to advance the conductor team construction.