价值工程
價值工程
개치공정
VALUE ENGINEERING
2014年
22期
177-178,179
,共3页
经济型酒店%服务%顾客%满意度
經濟型酒店%服務%顧客%滿意度
경제형주점%복무%고객%만의도
budget hotel%service%customers%satisfaction
随着改革开放的不断深入,我国经济开始了新一轮的发展,面对市场对经济发展的影响,以满足大众消费需求为目标的经济型酒店如雨后春笋般层出不穷,中国市场中外合资酒店也在不断地扩张,面对如此大的发展压力,经济型酒店该如何满足顾客的需求,这就需要有优秀的服务,较高的服务能力可以使经济型酒店在市场竞争中占有一丝优势。酒店经营效益的好或坏完全取决于酒店的服务质量,不仅如此,顾客的满意度还可以大大降低酒店的运营成本,提高经济型酒店的服务能力将有利于酒店业的发展,推动我国的第三产业发展,使国民经济在上新台阶。
隨著改革開放的不斷深入,我國經濟開始瞭新一輪的髮展,麵對市場對經濟髮展的影響,以滿足大衆消費需求為目標的經濟型酒店如雨後春筍般層齣不窮,中國市場中外閤資酒店也在不斷地擴張,麵對如此大的髮展壓力,經濟型酒店該如何滿足顧客的需求,這就需要有優秀的服務,較高的服務能力可以使經濟型酒店在市場競爭中佔有一絲優勢。酒店經營效益的好或壞完全取決于酒店的服務質量,不僅如此,顧客的滿意度還可以大大降低酒店的運營成本,提高經濟型酒店的服務能力將有利于酒店業的髮展,推動我國的第三產業髮展,使國民經濟在上新檯階。
수착개혁개방적불단심입,아국경제개시료신일륜적발전,면대시장대경제발전적영향,이만족대음소비수구위목표적경제형주점여우후춘순반층출불궁,중국시장중외합자주점야재불단지확장,면대여차대적발전압력,경제형주점해여하만족고객적수구,저취수요유우수적복무,교고적복무능력가이사경제형주점재시장경쟁중점유일사우세。주점경영효익적호혹배완전취결우주점적복무질량,불부여차,고객적만의도환가이대대강저주점적운영성본,제고경제형주점적복무능력장유리우주점업적발전,추동아국적제삼산업발전,사국민경제재상신태계。
Along with the deepening of the reform and opening up, China's economy has started a new round of development. Facing the influence of market on economic development, budget hotels emerge in endlessly to meet the public demand. Sino-foreign joint venture hotel is also in constant expansion in China market. In the face of so much pressure, good service is the choice of budget hotel to meet customers' requirement. Good service can bring advantage for budget hotel in the market competition and customer satisfaction can also reduce the operating costs of the hotel. To improve the service ability of budget hotel can promote the development of hotel industry, promote the development of the third industry of China, and push the national economy to a new level.