CAJ | 학술논문

目的：探讨“新木桶理论”提高住院患者满意度的实践及效果。方法将2012年9月～2013年8月在本院住院的患者800例，按入院时间先后顺序分为对照组和观察组，每组分别400例。将影响对照组住院患者体验及评价满意度排列在倒数1～2位的条目作为管理的缝隙及需改进的短板，进行根本原因分析，完善相关工作流程，并对这些流程或管理对接环节中存在的短板信息和缝隙进行修补，并观察管理成效。结果两组患者对在办理入院-住院期间-办理出院等阶段具体体验与评价和住院总体体验与评价情况比较，差异具有统计学意义（均P<0.05），实施后明显优于实施前。结论应用“新木桶理论”找出影响护理服务工作中的管理短板及缝隙，并改进工作流程与指引，可提高住院患者满意度，从而提高护理管理质量。
목적：탐토“신목통이론”제고주원환자만의도적실천급효과。방법장2012년9월～2013년8월재본원주원적환자800례，안입원시간선후순서분위대조조화관찰조，매조분별400례。장영향대조조주원환자체험급평개만의도배렬재도수1～2위적조목작위관리적봉극급수개진적단판，진행근본원인분석，완선상관공작류정，병대저사류정혹관리대접배절중존재적단판신식화봉극진행수보，병관찰관리성효。결과량조환자대재판리입원-주원기간-판리출원등계단구체체험여평개화주원총체체험여평개정황비교，차이구유통계학의의（균P<0.05），실시후명현우우실시전。결론응용“신목통이론”조출영향호리복무공작중적관리단판급봉극，병개진공작류정여지인，가제고주원환자만의도，종이제고호리관리질량。
Objective To study the effect of new barrel theory in improving evaluation of hospitalized patients. Methods Eight hundred hospitalized patients from September 2012 to August 2013 were randomized equally into the control group and the observation group.The last one or two items affecting patient satisfaction from the control group were used as objectives to be improved.Causal effect analysis was done pertinent to the items and the worksheet was bettered and improved and then enforced.The two groups were compared after intervention with new barrel theory in terms of satisfaction of patients during admission and discharge. Result The satisfaction of patients in the observation group during admission and discharge was significantly better than that in the control group(P<0.05).Conclusion The new barrel theory used to detect the flaws in nursing service and improve the workflow can improve assessment from the patients so that the management quality can be enhanced.