中国社区医师
中國社區醫師
중국사구의사
Chinese Community Doctors
2014年
33期
171-171,173
,共2页
儿科%护理纠纷%原因分析%防范措施
兒科%護理糾紛%原因分析%防範措施
인과%호리규분%원인분석%방범조시
Pediatrics%Nursing disputes%Reason analysis%Preventive measures
目的：探讨儿科护理纠纷的原因及防范措施，以降低儿科护理纠纷的发生。方法：2013年3月-2014年2月儿科收治568例患儿。其中2013年3月-8月未采取防范措施期间诊治的患儿220例作为对照组，2013年8月-2014年2月采取防范措施后就诊的患儿348例作为观察组。对患儿存在的护理风险因素进行分析，比较两组患儿护理投诉情况和护理满意度，并总结切实有效的防范措施。结果：观察组护理投诉17例(4.9%)，护理满意325例，护理满意度93.4%。对照组护理投诉48例(21.8%)，护理满意166例，护理满意度75.5%。两组比较差异有统计学意义(P＜0.05)。结论：了解和掌握导致儿科护理纠纷产生的原因，加强防范措施是降低儿科护理纠纷的关键。
目的：探討兒科護理糾紛的原因及防範措施，以降低兒科護理糾紛的髮生。方法：2013年3月-2014年2月兒科收治568例患兒。其中2013年3月-8月未採取防範措施期間診治的患兒220例作為對照組，2013年8月-2014年2月採取防範措施後就診的患兒348例作為觀察組。對患兒存在的護理風險因素進行分析，比較兩組患兒護理投訴情況和護理滿意度，併總結切實有效的防範措施。結果：觀察組護理投訴17例(4.9%)，護理滿意325例，護理滿意度93.4%。對照組護理投訴48例(21.8%)，護理滿意166例，護理滿意度75.5%。兩組比較差異有統計學意義(P＜0.05)。結論：瞭解和掌握導緻兒科護理糾紛產生的原因，加彊防範措施是降低兒科護理糾紛的關鍵。
목적：탐토인과호리규분적원인급방범조시，이강저인과호리규분적발생。방법：2013년3월-2014년2월인과수치568례환인。기중2013년3월-8월미채취방범조시기간진치적환인220례작위대조조，2013년8월-2014년2월채취방범조시후취진적환인348례작위관찰조。대환인존재적호리풍험인소진행분석，비교량조환인호리투소정황화호리만의도，병총결절실유효적방범조시。결과：관찰조호리투소17례(4.9%)，호리만의325례，호리만의도93.4%。대조조호리투소48례(21.8%)，호리만의166례，호리만의도75.5%。량조비교차이유통계학의의(P＜0.05)。결론：료해화장악도치인과호리규분산생적원인，가강방범조시시강저인과호리규분적관건。
Objective:To explore the reason analysis and preventive measures of nursing disputes in pediatrics in order to reduce the occurrence of nursing disputes in pediatrics.Methods:568 cases of pediatric patients from March 2013 to February 2014 were studied.220 cases of pediatric patients from March to August in 2013 as the control group were not taken preventive measures.348 cases of pediatric patients from August 2013 to February 2014 as the observation group were taken preventive measures.The nursing risk factors of pediatric patients were analyzed.The nursing complaints and satisfaction degree of the two groups were compared.The effective preventive measures were summarized.Results:17 cases of the observation group had the nursing complaints(4.9%);325 cases got the nursing satisfaction and the nursing satisfaction rate was 93.4%.48 cases of the observation group had the nursing complaints(21.8%);166 cases got nursing satisfaction and the nursing satisfaction rate was 75.5%.There was statistical significant difference between the two groups(P<0.05).Conclusion:Understanding and mastering the causes of the nursing disputes in pediatrics and strengthening preventive measures are the keys to reduce the nursing disputes in pediatrics.
