电力企业客服资源综合调度模型框架研究
전력기업객복자원종합조도모형광가연구
Research on Power Enterprise Customer Service Resources Integrated Scheduling Model Framework
  • 万方数据
    价值工程 개치공정
    VALUE ENGINEERING
    2013年 7期 137 ,共1页

    潘淑君%沈彤%陈彩云%韩玮%殷秀颜

    반숙군%침동%진채운%한위%은수안

    电力企业%客服资源%调度模型 電力企業%客服資源%調度模型
    전력기업%객복자원%조도모형
    electric power enterprises%customer service resources%scheduling model
    本文以调度计划的稳定性为优化目标,将修正式决策与前摄式决策相结合,提出一种不确定环境下的电力企业客户资源多项目预测-反应式调度框架,建立完善统一的客服资源调配体系,可实现客服资源的整合利用.
    본문이조도계화적은정성위우화목표,장수정식결책여전섭식결책상결합,제출일충불학정배경하적전력기업객호자원다항목예측-반응식조도광가,건립완선통일적객복자원조배체계,가실현객복자원적정합이용.
    In this paper, taking the stability of the scheduling plan as the optimization objective, combining modified decision-making and proactive decision-making, the power enterprise customer resources multi-project prediction-reactive scheduling framework under an uncertain environment was presented,and unified customer service resource scheduling system was established and improved, which can realize the integrated use of customer service resources.
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