CAJ | 학술논문

本文分析了中煤科工集团西安研究院钻探技术研究所目前的客户培训系统存在的问题.这些问题主要是频繁的现场技术服务造成的高成本;当钻机出现故障,矿工很难获得帮助和指导;矿工与专家之间,以及不同煤矿的矿工之间缺乏交流的机会.为了解决这些问题,本文进行了需求分析,内容设计,培训转化分析和培训评估.于是提出了一种新的基于网络的客户培训系统.通过这个系统,该研究所能够减少人力成本和提高产品推广;也可以培养矿工们的操作技能及防止误操作和煤矿事故.
본문분석료중매과공집단서안연구원찬탐기술연구소목전적객호배훈계통존재적문제.저사문제주요시빈번적현장기술복무조성적고성본;당찬궤출현고장,광공흔난획득방조화지도;광공여전가지간,이급불동매광적광공지간결핍교류적궤회.위료해결저사문제,본문진행료수구분석,내용설계,배훈전화분석화배훈평고.우시제출료일충신적기우망락적객호배훈계통.통과저개계통,해연구소능구감소인력성본화제고산품추엄;야가이배양광공문적조작기능급방지오조작화매광사고.
This paper analyzes the problems of the current customer training system for the Drilling Technology Research Institute of CCTEG. These problems are the high costs for frequent on-site technical service, the difficulty coal miners have in acquiring help and instructions when rigs are out of order and the lack of opportunities for communication between coal miners and experts, as well as between coal miners from different mines. In order to solve these problems, the paper conducts a needs analysis, a content design, a training transfer analysis and a training evaluation. Then a new web-based customer training system is presented. Through this training system, the institute can reduce human resource costs and improve product promotion; coal miners can also develop their operation skills and prevent misuse and coal mining accidents.