CAJ | 학술논문

阐述了影响馆配服务质量的因素，分析了馆配商服务性质，提出了加强馆配商服务质量管理的策略，包括引导馆配商以服务质量作为竞争力参与竞标、强化馆配商沟通管理以推动合同有效履行、建立馆配商服务质量评价体系等。
천술료영향관배복무질량적인소，분석료관배상복무성질，제출료가강관배상복무질량관리적책략，포괄인도관배상이복무질량작위경쟁력삼여경표、강화관배상구통관리이추동합동유효리행、건립관배상복무질량평개체계등。
This paper expounds some factors influencing the service quality of library’s book suppliers, analyzes the service nature of library’s book suppliers, and puts forward some strategies for strengthening the management of the service quality of library’s book suppliers, which include guiding library’s book suppliers to take the service quality as a competitive power to take part in a competitive bidding, intensifying the communication with library’s book suppliers to promote the effective implementation of the contracts, and establishing a service quality evaluation system for library’s book suppliers.